Common Questions We Usually Get

  • Sales & Support
  • Artwork
  • Manage Products & Ordering
  • Printing
  • Shipping & Returns
  • How do I get wholesale pricing?

    For shops that sell apparel, wholesale pricing is available.

    Please create an account and select wholesale account option during sign up process.

  • How do I contact you if I still have questions?

    Please contact customer service at 1 (800) 604-8436, or at support@heattransfers.com.

  • If I need to make changes to an existing job, who do I contact?

    Since all orders go to production within 24 hours, please notify us about any changes within 12 hours of placing order, or as soon as possible. Send email to support@heattransfers.com.

  • Where can I find your prices?

    Standard prices can be found on the "Custom Heat Transfers" page.

    If you account is assigned wholesale pricing, those will also be visible on the "Custom Heat Transfers" page as well. Make sure you are logged in, in order to view wholesale pricing.

  • What are your hours of operation?

    Monday-Friday: 7:00am-4:00pm (PST)

  • Which file format should I use for uploading my artwork?

    Our online gang sheet creator will accept PNG file format.

    300 dpi is recommended, with minimum being 150dpi.

    Gang sheet app will display the resolution of your file after uploading.

  • What does DPI stand for, and how does it impact print quality?

    DPI stands for "Dots Per Inch." A higher DPI value results in better print quality, as it indicates more printed dots within one inch.

    Standard practice for printing transfers is use of 300dpi artwork.

  • Can I get help with my artwork?

    Yes, you can get assistance with your artwork. We offer artwork clean-up service such as background removal, vectoring an image. These services start at $15 per design (normal to semi-complex).

    Please email us your file at support@heattransfers.com along with art service questions.

  • What is the minimum and maximum size of uploaded art files?

    You can upload art with width up to 22" wide.

    Our gang sheet app will automatically adjust height based on number of copies.

  • Can I print trademark materials?

    No, we cannot print trademarked/copyrighted designs. We can print licensed designs as long as you can provide the paperwork for licensing.

    Any order with copyrighted & trademarked art will be cancelled.

  • What are DTF Transfers?

    Direct-to-film (DTF) printing is a heat-transfer-based print process. The process starts by printing designs onto a transfer film using CMYKW printer, which is then covered with a thermo-adhesive powder and transferred with a heat press to the final substrate.

  • How is my DTF printing price determined?

    Price is determined by the length of the film. Transfers are sold in linear feet (22" W x 12" H) increments.

  • Will there be setup fees attached to my order?

    There are no setup fees.

  • What is the durability of DTF prints?

    DTF Transfers are very durable. They easily last up to 70 washes. Cold wash and hang drying can extend their lifespan.

    Wear and tear of the garment usually renders the item unusable before print goes bad.

  • What are the biggest advantages of DTF printing over other forms of apparel decoration?

    You can apply these transfers to a wide variety of garments materials, including Cotton, polyester, rayon, tri-blends, nylon, silk, leather, & more!

    There's no need to pretreat, or do setup.

    Our transfers can be peeled warm, or cold.

  • What payment methods do you accept?

    You can checkout using Visa, Mastercard, Amex, Discover, Amazon Pay, Google Pay, Shop Pay, Meta Pay

  • What happens after I place my order?

    You will receive a confirmation email once your order has been placed.

    Orders are printed and shipped within 1-2 business days.

    You'll also receive shipping confirmation email along with tracking number.

  • How fast is production?

    Our production turnaround time of 1-2 business days.

  • How will my transfers arrive?

    DTF Transfers arrive on sheets (rolls).

  • How do I heat apply my DTF Transfers?
    • Recommended commercial-grade Heat Press
    • For cotton, cotton/poly blends press at 300F for 15 seconds
    • For 100% polyester press at 275F for 15 seconds
    • Warm or cold peel
    • Second press after peeling for 5 seconds (optional)
  • What color formats are supported by your site?

    On automatic gang sheet creator currently accepts PNG files only. PNG files are made in RGB mode.

  • Will my colors be an exact match?

    We are able to match colors up to 90%. Our print profiles are professionally made for better color accuracy.

    Our machines are color calibrated to print accurate colors and same output among different printing presses.

  • What's the minimum thickness of text, or artwork needed?

    Please have text or lines be at least 2 points thick.

    Anything less, details could be lost due to lack of underbase on thin lines.

  • How do I estimate the price for shipping?

    Shipping estimates will be calculated at checkout based on weight.

    Free ground shipping is offered on orders over $50+

  • Is International shipping available?

    International shipping isn't available at this moment.

  • What is your return policy?

    Due to the customized nature of product, it's not possible to take items back.

    If there's an error on HeatTransfers.com behalf, we will reprint, or offer solution based on the situation.

    In case of refunds, allow up to 7 days for money to show back on card, depending on the speed of your bank or credit card company.